Delivery Information

Delivery Arrangements

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Deliveries can only be made to the address provided when your order is placed. Delivery charges and estimated delivery arrangements will be confirmed during the ordering process.

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As products are ordered from our suppliers, availability and delivery times can occasionally be affected by circumstances beyond our control. If a delay occurs, we will notify you as soon as possible.

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Where an order contains products with different delivery lead times, the longest lead time will usually apply to the complete order. If you require separate deliveries, additional charges may apply.

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Kerbside Delivery

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All large deliveries are kerbside only. Our delivery drivers are not insured to enter private residences, so you should arrange suitable assistance to move your goods to their final destination.

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Our drivers cannot deliver goods:

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• Up or down steps.

• Across grassed lawns.

• Along narrow lanes or steep or gravelled driveways.

• Across uneven or otherwise unsuitable terrain.

 

Please tell us about any access, parking or unloading restrictions at your delivery address before delivery is arranged. Additional costs may arise where restrictions result in fines or other delivery-related charges.

 

Delivery dates and times are estimates and cannot be guaranteed. We recommend that you do not arrange installation, book tradespeople or begin preparatory work until your complete order has arrived and you have checked the goods.

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Someone aged 18 or over must be available to receive and sign for the delivery. If nobody suitable is available, additional redelivery charges may apply.

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Checking Your Delivery

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Please inspect your goods as soon as they arrive, before putting them into storage or beginning installation.

If you discover visible damage, missing items or incorrect parts, contact us by telephone or email within 48 hours of receipt so that we can liaise with the supplier.

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Please keep your goods and packaging available while the issue is being investigated.

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Nothing in this guidance affects your statutory consumer rights.

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Collection from Our Showroom

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If you would prefer to collect your order, please contact us to discuss the arrangements.

Our team may be able to assist with loading heavy goods from the showroom into your vehicle where it is safe to do so.

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If you arrange collection yourself or use a third-party carrier, please take appropriate care when transporting your goods.

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Need Help with Your Delivery?

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If you have a question about delivery or collection, contact Bathroom & Fireplace Warehouse Ltd.

 

Telephone: 01634 813 813
Email: sales@bathroomandfireplace.co.uk

 

Showroom:
Bathroom & Fireplace Warehouse Ltd
4 Third Avenue
Chatham
Kent
ME5 0AD